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Goss Consultancy Ltd (GCL) supports organisations to become Disability Confident and works with them to ensure they deliver inclusive customer service and facilities that are accessible to all.

Goss Consultancy Ltd

GCL supports organisations to devise, develop and implement effective access and inclusion strategies that minimise the risk of getting it wrong and maximise the business benefits when it comes to the confidence to serve all.

 In the Hotel and Hospitality Sector our clients include:  

  • Accor Hotels
  • McDonald Hotels
  • Q Hotels
  • Kew Green Hotels
  • Intercontinental Hotel Group

Our clients also include Historic England and Historic Royal Palaces.

We provide Access Audits/Reviews, Training and Consultancy. All our services are ISO 9001 Quality Assured, our inclusive customer service training is CPD accredited and our Access Audits are carried out by Access Consultants on the National Register of Access Consultants (NRAC).


Nick Goss - Nick Goss is a recognised Access and Inclusion subject matter expert with over 15 years’ experience of supporting organisations from all sectors. A former Diversity Manager for the Royal Bank of Scotland, Nick is an experienced Organisational Change Consultant. As Managing Director of GCL, Nick is responsible for one of the UK's leading providers of training and consultancy on inclusion and diversity.

Agnes Fletcher - Described by the Equality and Human Rights Commission on her appointment as statutory independent reviewer of its Disability Committee as "a widely respected expert on equality", Agnes is well-networked and influential in the field of equality law, policy and practice. She has provided training and consultancy services on equality, diversity and inclusion to a wide range of public bodies. 

David Owen - A confident and personable Access Audit Consultant with extensive experience in conducting Access Audits in the Cultural/Creative, Historical Buildings, Corporate, Banking, Retail, Hotel, Stadia and Local Government sectors . David is a member of the National Register of Access Consultants (NRAC), a member of the Centre for Accessible Environments and of The Access Association.

Jessica Corby - Jessica is an experienced consultant, trainer and project manager. Jessica has a wealth of experience of working at a senior level as well as working with organisations and front line staff – providing bespoke training, creation of policies, practices and procedures, and engaging with stakeholders to identify what their key issues are, and ensuring that the organisations serving them understand and respond to these effectively. 

Marie Pye - Marie supports GCL clients with issues around equality and transport, financial services and education. Marie is a prominent equality and diversity specialist with over 25 years’ senior level experience. This includes significant experience of advising, supporting and training large organisations and government departments.

Victoria Dale - A highly accomplished Diversity and Inclusion Consultant with particular experience in local government and regional economic development. Extensive experience in advising, designing and implementing strategies and practical measures to embed diversity and inclusion into service delivery, employment practice, procurement and business development within a multitude of complex environments. 

Matthew Smith - Matthew Smith has over 20 years' experience in public transport, and since 2003 has specialized in accessibility issues. He is a former train operating company Accessibility Manager - where he was responsible for developing improvements, stakeholder liaison, and the management of compliance issues.

Ian Streets - Ian is a Consultant member of the National Register of Access Consultants (NRAC) and has been on the register since 2003. The NRAC is the only register of access accredited professionals in the UK and sets the benchmark for understanding about accessibility.

Pete Quinn - Pete Quinn is an Independent Consultant applying his skills, knowledge and expertise in equality, diversity and inclusion. He specialises in the delivery of inclusive teaching learning audits, disability confidence reviews, training and consultancy and is currently working with several Universities across the UK.

Sarah Fountain - A commercially savvy, customer focused and versatile HR professional with over 20 years’ experience in a range of sectors. Sarah offers a range of bespoke HR services and people solutions, whatever the size or nature of your business.


All fees are on request, Tourism for All Partners are offered a 10% discount.

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