BUSINESS PARTNERSHIP - PROVIDING KNOWLEDGE

WE TRAIN PEOPLE TO GIVE GREAT SERVICE TO DISABLED CUSTOMERS

Training

Training staff is the most important thing a business can do to improve its accessibility

WHY IS TRAINING SO IMPORTANT?

Time and again, our disabled friends tell us that the welcome and service they receive are just as important as the facilities which are provided in ensuring that their travel and tourism experiences are enjoyable and memorable.        

Training can help the staff of a business make disabled customers – and all customers, for that matter – feel comfortable and welcome, and ensure that they enjoy their experience. And we know that disabled customers tend to come back to establishments where they have had good experiences and to recommend them to others, so the behaviour staff display and the service they provide can bring benefits to their business not just now but into the future too. 

It really is all about providing great customer service. 

TFA TRAINING

TFA Training is Tourism for All’s new state of the art online training platform. It lets us build modular training courses, including interactive features like videos and quizzes, that will equip staff to provide great service to disabled customers. 

Visit TFA Training

WHAT SUBJECTS CAN BUSINESSES TRAIN THEIR STAFF IN?

TFA Training allows us to build courses that cover all aspects of customer service, from disability and accessibility awareness to specialised technical and practical training. 

Our range of disability and accessibility awareness training courses have been developed to meet the requirements of staff in specific job roles, such as reception, sales or restaurant staff. These courses will help staff to understand:    

  • The importance of disabled customers to the UK tourism industry
  • What the law says about providing service to disabled customers
  • The different types and levels of impairment which may affect customers and how these may impact on their needs
  • How the language and terminology we use when speaking to or referring to disabled customers can unintentionally cause embarrassment or distress
  • How they can provide high quality service to customers with visual impairments, hearing impairments, mobility impairments and specific physical and cognitive impairments
  • Things they should remember in their role when they are welcoming or assisting disabled customers
  • Things they should make sure they know that may be of help to disabled customers 

We are developing our range of more specialised technical and practical training courses and will be adding to this over the coming months. 

Check back regularly to see what is available. 

PERSONALISED ONLINE TRAINING COURSES

TFA Training is based on modules, each of which covers a specific subject and which can be assembled together into courses. 

This modular structure allows us to offer our Partners of Level 4 and above a personalised course building service, which combines our existing modules with new modules which cover aspects which are of particular importance to the Partner, to provide personalised online training courses which address the Partner’s specific business needs and priorities. As a policy maker, you will be able to make these courses to businesses in your area. 

Contact us now for more details.  

CLASSROOM BASED TRAINING

Classroom based training, featuring face to face tuition from experienced training professionals, is available from a number of our Associates, and at a discount to Partners of Tourism for All.

Check out our Associates.  

Contact us now for more details of becoming an Associate.  

TRAINING PACKAGES

We are developing with our Associates our range of training packages, which will combine online training courses on our TFA Training platform with classroom based training delivered by our Associates’ training professionals. 

Check back regularly to see what is available. 

BECOME A PARTNER OF TOURISM FOR ALL

Remember, our online courses on TFA Training are available to all Partners. And Partnership need not be expensive – it costs from just £35 for a small business or organisation. See our full list of Partnership and Promotion rates here

Become a Partner now or contact us to find out more.

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